An Affective Workforce Requires Energy and Vitality
When an employee exhibits energy and vitality, it has an impact on the customer. As a case in point: I was shopping for pillows on Saturday and was served by a lady who was energetic, engaging, and enthusiastic…
Who is responsible? Everyone!
Have you ever worked in an organisation where blame is assigned at every opportunity? When things go wrong, there is a desperate scramble to find the person in the team who is responsible for the failure…
Resilience: What Makes or Breaks Us and Our Organisations
Resilience is typically defined as a human’s capacity to shake off or bounce back from difficult life situations. Resilience is the ability to cope…
You Are What You Think: How Thoughts Create Your Reality
Every day we are consumed by thoughts – from the moment we wake up to the time we go to sleep, and then dreams take over…
Fear Makes You Ineffective
In the last two days, South Africa has been turned upside down. Scenes that would have appeared impossible to a rational mind are unfolding before us, and it is hard to make sense of it all. Looting, burning, anarchy and lawlessness are the order of the day, and it doesn’t seem that our government, and […]
How you feel depends on your needs
Who would have thought 2020 would bring such upheaval to our lives, and change the entire world as we know it? Lock-down has been a challenge and a blessing, depending on your perspective. Mostly, it has created an inexplicable roller-coaster ride of highs and lows for many, as the days merge into one long experience. […]
